Job Description
Description:
DEPARTMENT: Box Office
REPORTS TO: Manager -Ticketing Services
FLSA STATUS: Non-Exempt, Part-Time seasonal (Hourly) – Evenings, Weekends and Holidays required
RATE: $18-$22 per hour
LOCATION: Palm Desert, CA (On-site)
JOB SUMMARY
The Ticket Agent plays an important role in delivering exceptional Box Office service to the McCallum Theatre. This position assists patrons with ticket purchases, provides accurate event and seating information, and supports overall Box Office operations. This role requires availability during evenings, weekends, and holidays and a strong commitment to providing outstanding customer service to all patrons.
ESSENTIAL RESPONSIBILITIES
• Provide exceptional customer service to patrons in person and over the phone.
• Check ticket availability and assist patrons in selecting appropriate seating.
• Become familiar with event layouts, pricing structures, and performance details.
• Answer incoming phone calls and respond to patron inquiries.
• Assist with mailing ticket orders.
• Open and close the ticket window as required.
• Complete daily ticket sales report and balance the cash drawer at end of each shift.
• Accurately and promptly relay complaints or potential issues to Box Office management.
• Respond professionally, promptly, and efficiently to customer requests.
• Assist with data entry and data hygiene tasks.
• Provide clerical and customer service support for various McCallum Theatre departments as needed.
• Provide general support to the Box Office team as needed.
MINIMUM REQUIREMENTS
• Available for approximately four shifts (3-8 hours per shift) from September through June, including evenings, weekends and holidays.
• Comfortable working with computers and ticketing systems.
• Strong interpersonal and customer service skills.
• Experience handling cash transactions accurately.
• Ability to effectively manage and de-escalate conflicts with patrons while upholding organizational policies and service standards. • Positive attitude, strong team orientation, and professional demeanor.
• Ability to quickly learn and effectively use box office ticketing software (Tessitura).
WORK ENVIRONMENT
This position operates within a professional, non-profit performing arts theatre and its surrounding exterior grounds. The work environment includes indoor spaces such as the theatre, lobby, and backstage areas, as well as occasional outdoor spaces on facility grounds.
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
Requirements:MINIMUM REQUIREMENTS
• Available for approximately four shifts (3-8 hours per shift) from September through June, including evenings, weekends and holidays.
• Comfortable working with computers and ticketing systems.
• Strong interpersonal and customer service skills.
• Experience handling cash transactions accurately.
• Ability to effectively manage and de-escalate conflicts with patrons while upholding organizational policies and service standards. • Positive attitude, strong team orientation, and professional demeanor.
• Ability to quickly learn and effectively use box office ticketing software (Tessitura). 2 September 2, 2026
WORK ENVIRONMENT
This position operates within a professional, non-profit performing arts theatre and its surrounding exterior grounds. The work environment includes indoor spaces such as the theatre, lobby, and backstage areas, as well as occasional outdoor spaces on facility grounds.
PHYSICAL REQUIREMENTS The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
WORK AUTHORIZATION/SECURITY CLEARANCE
• Proof of eligibility to work in the United States.
• Criminal and Civil background checks will be performed.
• McCallum Theatre is an Equal Opportunity Employer and Drug-Free Workplace.
AAP/EEO Statement
McCallum Theatre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ABOUT THE MCCALLUM THEATRE
Located in Palm Desert, California, the McCallum Theatre is a renowned nonprofit performing arts theater dedicated to enriching the cultural life of the community through 5 September 2, 2026 a diverse program of world-class entertainment, arts education, and community engagement. Our mission is to provide a world-class platform for artists while enhancing cultural experiences for our patrons and supporting our local community. To learn more, visit
ABOUT PALM DESERT, CALIFORNIA. The City of Palm Desert was incorporated in 1973 and is home to more than 50,000 year-round residents. It is centrally located in the heart of the Coachella Valley in southeastern Riverside County. Known as the educational, cultural, and retail center of the desert communities, Palm Desert Is approximately 125 miles east of Los Angeles and 15 miles east of Palm Springs. Key industries include hospitality, tourism, service, and retail. A major center of growth in the Palm Springs area, Palm Desert is a popular seasonal retreat for "snowbirds" from colder climates across the United States and Canada, increasing its population by an estimated 31,000 residents each winter. In Recent years, the city has also experienced growth in full-time residents relocating from coastal and urban areas in California, attracted by its high quality of life and comparatively affordable home values.
TO APPLY
Please submit a resume and brief cover letter to Human Resources at hr@mccallumtheatre.org with the subject line: Ticket Agent [Your Name]
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